Our Minimum Order Quantity (MOQ) depends on the customization depth. For standard stock formulations with custom labeled stock packaging, MOQs start as low as 1,000 units. For fully customized ODM formulations (custom active blend, bespoke bottle mold, custom silk-screen printing, and secondary unit box), the standard MOQ is 3,000 to 5,000 units per SKU. Bulk serum concentrate supply in 50kg to 200kg drums is also available for local filling facilities.

We source ultra-high purity Niacinamide (Cosmetic Grade / USP Grade >99.5% purity) with certified raw material supplier documentation guaranteeing residual Nicotinic Acid below 5 ppm. Furthermore, our compounding process enforces strict thermal boundary limits during hot-phase mixing (keeping temperature below 70°C) and incorporates citrate buffering agents to stabilize product pH at 5.5 to 6.0, preventing chemical breakdown over time.

Yes. While traditional pure L-Ascorbic Acid can react with Niacinamide to form a yellow Niacin-Ascorbate complex at low pH, our R&D team utilizes advanced stabilized derivatives such as 3-O-Ethyl Ascorbic Acid, Sodium Ascorbyl Phosphate (SAP), or Ascorbyl Glucoside. These derivatives remain stable alongside Niacinamide at a neutral pH of 5.5–6.5. For Retinol combinations, we utilize micro-encapsulation technology to isolate the lipid phase retinol until dermal delivery.

R&D sampling and bench prototype approval typically take 5 to 7 business days. Once the sample formulation is approved and artwork files are finalized, mass production lead times are as follows: packaging material procurement (15–20 days), bulk compounding and cleanroom filling (7–10 days), and final QA stability/microbial clearance testing (5 days). Total turnaround time is approximately 25 to 35 calendar days for repeat orders.

Yes. Our production plants maintain full GMP (ISO 22716) and Halal certification recognized by international Islamic bodies (such as JAKIM and MUI). All raw materials, processing aids, cleaning agents, and primary packaging materials are audited to ensure zero animal-derived components, alcohol, or cross-contamination risk.

Every commercial export batch is dispatched with a comprehensive Batch Documentation Package including: Certificate of Analysis (COA), Heavy Metal Test Report (Lead, Arsenic, Mercury, Cadmium via ICP-MS), Microbiological Limit Test Report (USP <61/62>), Accelerated Physical Stability Report, and Material Safety Data Sheet (MSDS / SDS) compliant with UN GHS standards.

Absolutely. We provide full-service packaging sourcing and engineering. Options include frosted glass dropper bottles, precision airless pump containers, PCR (Post-Consumer Recycled) plastic bottles, bio-degradable FSC-certified outer paper cartons, and custom foil stamping or UV spot printing. Our packaging engineers perform compatibility testing to ensure formula viscosity matches dispenser suction mechanisms.

We support all standard Incoterms including EXW, FOB (Shanghai/Guangzhou/Penang), CIF, and DDP (Delivered Duty Paid). Our dedicated logistics department coordinates freight booking, hazardous/non-hazardous chemical declarations, HS code classification (typically HS 3304.99), customs documentation, and origin certificate filing (Form E for ASEAN trade agreements) to ensure smooth clearance at destination ports.